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How to Get Your Insurer- insurance company to Pay Your Claim


Posted 6:30AM 08/29/11 Insurance



So, let's assume you did the right thing in getting insurance to protect yourself against those times when Mother Nature comes knocking. Your next challenge may be getting the insurance company to pony up the cash instead of trying to deny your claim.

"Families will have to dig deeper into their pockets, because insurers have been steadily increasing hurricane wind coverage deductibles and imposing other policy limitations," said J. Robert Hunter, director of insurance for the Consumer Federation of America and former federal insurance administrator and Texas insurance commissioner, in a prepared statement.

"This liability shift to consumers may take some by surprise, since disclosures are often buried in renewal paperwork that consumers may not understand or even read," he said.

"Because so many consumers experienced claims problems in the wake of Hurricane Katrina, we urge homeowners dealing with losses caused by Hurricane Irene to be vigilant with their insurance companies to ensure that that they receive a full and fair settlement," said Hunter.

How to Boost Your Odds of Getting Paid


If you want to increase the likelihood that your insurer writes that check, there is much to do.

Don't dillydally when it comes to reporting your claim: Insurance companies generally handle them first come, first serve, warns Hunter.

Once your claim is reported, get your claim number and write it down. Having that number will make your life -- and the insurance company's -- easier.

Find out a little about the adjuster who will come to your house to assess the damage. You want to know if he is an employee of the insurance company or an independent adjuster hired by your insurer. The answer matters: If the person is independent, get the name of the actual insurance company adjuster whom the independent adjuster is sending your information to, and find out whether they are authorized to make claim decisions and payments on behalf of your insurance company.

Beware of firms that demand up-front fees for services, regardless of the outcome they negotiate on your behalf with the insurance company. Public adjusters work purely on a contingency basis, ensuring that a homeowner does not pay anything unless he or she receives some form of settlement, says David Charles, president of Catastrophic Claims Consultants.

Build Your Evidence


Anticipate the possibility of push-back from the insurance company, and be ready to hit them with documentation. When you file a claim, CFA advises immediately starting a notebook detailing all your contacts with the insurance company. List the date, time and a brief description of what went down. If you need to amplify later, this will give you a leg to stand on. If an adjuster says he or she will not come out, for example, write it down. If an adjuster is a jerk, note that too.


You own a ton of stuff. Make a list of it all. Better still if you took photos of your possessions before the storm, but If you didn't, don't sweat it. "Those snapshots from a party may offer proof of your TV that was destroyed, or the rug that was ruined," says Phillip Sanov, an attorney with The Lanier Law Firm.

Do, however, take photographs of the damage before doing any repair work to your home. Also, make an itemized list of all damage sustained during the storm and its aftermath, advises Frank Keaney, who specializes in homeowners insurance with Amity Insurance. Do all you can to minimize secondary damage: Your homeowner's policy requires that you "mitigate damage," says Kevin Lynch, an assistant professor of insurance at The American College.

You'll want to do some homework by getting a repair estimate from a contractor to help you in talking with the adjuster. Hang on to receipts for any emergency repairs, and costs such as if you have to stay in a hotel. This may be reimbursable under the "additional living expense" portion of your homeowners' policy, says Keaney.

If needed, you can use weather data provided by the Forensic Weather Consultants at www.weatherconsultants.com, a company of forensic meteorologists who can substantiate hurricane based insurance claims.

It should go without saying, but be honest. Claim inflation invites claim denial, says Michael Huber, partner with the law firm of Ver Ploeg & Lumpkin.

Fight Back

Make sure you follow up on your case: Don't just file the claim, sit back and wait for your payment. Check in regularly with your insurance agent or company on the progress of your claim, says John Egan, managing editor of InsuranceQuotes.com.

If your insurer denies your claim or offers a piddly amount, don't just accept it. CFA advises demanding that the company identify the language in your homeowners' policy that served as the basis for denying your claim or offering so little. The company may be right and you may not know it. Once the company pinpoints the key language in the policy, you should be able to make this determination. Then too, it could be that the company has craftily put new limitations into the policy and didn't make them clear to you. If you feel misled, weigh whether you want to contact an attorney.

For example, says Hunter, the introduction of percentage deductibles (up to 10% of the value of a home), will greatly shift the cost of Hurricane Irene from insurance companies to consumers, as compared to earlier storms. The practice of shifting the cost of previously insured events back to consumers is acceptable, as long as consumers are clearly given the option to select the level of coverage they want with fully informed consent.

Another new way insurers can pull a "gotcha" is by putting a limit on replacement cost payments, which might come into play in the event that a home is totally destroyed. A typical cap is 20% above the face value of the policy. According to CFA, if costs surge because of the spike in demand for materials or labor following a major storm like Hurricane Irene (or if the state does not monitor price gouging sufficiently) this limit might apply. For example, if a home was expected to cost $200,000 to replace and that amount was the limit on the policy, the insurance company would pay no more than 20% more, or $240,000. If the surge in construction costs due to extreme demand caused the price of replacing the home to jump to $300,000, the homeowner would be short $60,000.

Know Your Rights

The squeaky wheel gets the grease. Do complain to the powers that be in the insurance company if you feel like a denial was unwarranted or the reimbursement too little. Don't stop there. Complain to your state insurance department: It will make an inquiry with your insurer. See a lawyer if you want to take it a step further.

Once the insurance company tells you the reasons for its action, it legally can't produce new reasons for denying payment or making a low offer at a later time. You have locked them in -- a major advantage for you.

If you review the policy and find that, without stretching your imagination, it seems plausible that you should get the full amount of your claim, you will likely win if you go to court. The CFA notes that courts consistently rule that if an insurance policy is ambiguous, the reasonable expectation of the insured party will prevail since the consumer played no part in writing the language of the insurance policy.

Expect the worst, but hope for the best. Said Hunter, "Not all insurance companies handle claims badly, so go into the claims process with an open mind. Be vigilant though, or you run the real risk of being shortchanged."

Fix your hijacked web browser

Fix your hijacked web browser


"Browser hijacking" is a type of online fraud. Scammers use malicious software to take control of your computer's Internet browser and change how and what it displays when you're surfing the web.

If you keep your computer updated with the latest security software and updates, and practice safe Internet browsing you're already doing a lot to keep the hijackers away.

But if you are already the victim of a hijacked browser there are several ways you can combat online fraud, free your browser from the hackers, and restore its settings.

Don’t know if your browser has been hijacked? Read about the signs in What is browser hijacking?

Help restore a hijacked browser and boost browser security


The following six tips can help restore your browser's settings:

  1. Stop cascading pop-up windows. If endless pop-up windows appear on your screen, you'll probably want to stop them first. To do this in Microsoft Windows 7, Windows Vista, Windows XP, or Windows 2000 while using Internet Explorer:
    • Press CTRL+ALT+DEL, click Task Manager, and then click the Processes tab.
    • Click IEXPLORE.EXE, and then click the End Process button.
    This closes all instances of Internet Explorer. Then you can re-open the program to continue browsing as usual. To help prevent future attacks, you should also have a pop-up blocker turned on. The pop-up blocker is turned on by default.
    To confirm that the pop-up blocker is on in Internet Explorer 9 click the gear icon and point to Internet Options. Click the Privacy tab and make sure the box is checked next to Turn on Pop-up Blocker.
    If you still experience the other effects of a hijacked web browser, try the following:
  2. Install Microsoft Security Essentials or another antivirus and antispyware program. Microsoft Security Essentials is free software that will help protect your computer from malicious software such as viruses or spyware. Many browser hijacking programs can be identified and removed by downloading, installing, and running Microsoft Security Essentials or a similar tool.
  3. Run the Malicious Software Removal Tool. This can catch some, but not all, kinds of hijacking software.
  4. Reset Internet Explorer settings. If you're using Internet Explorer and your home page has been changed, you can often reset it yourself.
    Note If you use Microsoft Security Essentials, Forefront Client Security, Windows Defender, or the Windows Malicious Software Removal Tool and these tools have detected and removed hijacking software from your computer, these tools might change your home page and your search page to help protect against the malicious software.
    For more information and step-by-step instructions, see Why is this now your home page? Why are you on this page?.
  5. Disable add-ons. Many browser hijackings come from add-ons, also known as ActiveX controls, browser extensions, browser helper objects, or toolbars. These items can improve your experience on a website by providing multimedia or interactive content, such as animations. However, some add-ons can cause your computer to stop responding or display content that you don't want, such as pop-up ads. Internet Explorer 9 warns you in the notification area of your browser if an add-on is slowing your computer down. You can also view the add-ons that you already have installed and disable the add-ons that you don't want by clicking the gear icon, and then clicking Manage Add-ons.
    To learn how to disable add-ons with Internet Explorer 7 or Internet Explorer 8, read How do browser add-ons affect my computer?

Opportunities that an MBA degree could offer.

Looking at new employment numbers, there may be no time like the present.
A recent analysis of career placement data for 2009 and 2010 by U.S. News revealed that 75.7 percent of 2010 MBA graduates were hired within three months of graduation, up from 70.8 percent in 2009.
Think an MBA might benefit you? Join us as we explore seven MBA specializations that could help you climb the corporate ladder. In addition to required core courses, most business schools allow you to concentrate on one of these key disciplines:
Keep reading to see if one of these MBA specializations is right for you.

#1 - Business Administration

Business administration is the meat and potatoes of business school, or what most schools call the core curriculum. In this program, you would take courses like accounting, communications, economics, HR, marketing, and technology. You'll also likely work independently and in groups, pouring over case studies and giving presentations to your peers.
Potential career paths: Mastering business administration can help you develop a broad-based background that could help prepare you to move into any number of avenues in today's multi-faceted business world. An administrative services manager, as one example, has an average income of $81,530, according to the U.S. Department of Labor. Another position that many MBA students hope to rise into eventually is general manager, a position with an average yearly compensation of $110,550.*

#2 - Health Care Administration

Getting an MBA with an emphasis in health care administration could give you an in-depth understanding of the country's biggest and fastest growing industry. Health care specific classes might cover the sweeping governmental reform that is changing the way health care is delivered. You also might study the technological advances that are helping move electronic records online while also debating issues like patients' privacy rights.
Potential career paths: Whether you're interested in overseeing pharmaceutical manufacturing at a large plant overseas, working as a fundraising manager at a major hospital, or helping lead a team of sales professionals in the medical device industry, there is no shortage of exciting management options to pursue. Hospital health services managers have an average yearly compensation of $96,660, according to the Department of Labor.*

#3 - Management

Earning your MBA with a management specialization could give you a top-to-bottom view of everything and everyone in an organization. You'll likely learn about general management principles while also studying methods that are unique to different disciplines like heath care or technology. Typical courses include risk management, leadership and team-building strategies, and project and supply chain management. Along the way you might build key problem-solving and communication skills that you could put to work right away.
Potential career paths: An MBA with a focus on management could be a great calling card to employers who are looking for employees who have what it takes to grow into senior roles. One route to success would be to start as a project manager and work your way up the ladder. Positions like distribution manager and purchasing manager have average yearly incomes of $85,470 and $96,910 respectively, according to the Department of Labor.*

#4 - Human Resources (HR)

This particular career-focused specialization is a good match for MBA students with strong interpersonal skills. While an undergraduate degree in HR is a helpful gateway to entry-level positions, earning an MBA with a focus on HR is a fantastic way to gain an understanding of complex issues like labor law and union issues. This type of program generally includes coursework in collective bargaining and labor economics, which are key areas top-level HR pros must master.
Potential career paths: An advanced degree like this one is increasingly important and "highly recommended" when trying to land senior HR positions, according to the Department of Labor. Some students move into a related career track as a contract negotiator or mediator, while others gravitate to a more traditional HR track. HR managers have an average annual wage of $105,510, according to the Department of Labor.*

#5 - Marketing/Communications

Identifying a company or organization's competitive advantage and sustaining it is at the heart of this MBA specialization. By studying marketing and communications, you could learn how to design, sell, package, and spread products and messages to your intended audience, whether it's locally or globally. Along the way you're likely to study everything from advertising and sales to promotions and public relations (PR).
Potential career paths: Specializing in marketing/communications while getting your MBA could be great prep for a career in public relations, marketing, sales, or advertising. Management roles in these areas require smart, business-savvy professionals with strong communication skills. According to the Department of Labor, PR managers have an average income of $101,850 while marketing managers average at $120,070.*

#6 - Technology

The timing for getting an MBA with a focus on technology couldn't be better, according to QS World MBA Tour, which reported a 39 percent spike in MBA hiring for the technology sector in 2010. Getting an MBA that focuses on technology could help you to stay relevant in this rapidly evolving industry, particularly if you have an undergraduate background in computer or information technology (IT), though it's not required. In this type of program, you could learn how to manage a technology team while studying strategies for a networked economy.
Potential career paths: While many students move into technology product management, you could also be prepared to work in related areas like mergers and acquisitions for IT firms. The computer software industry is another exciting career possibility for those with a technology-focused MBA. According to the Department of Labor, the average compensation for software publisher managers is $136,580.*

#7 - Accounting

Getting an MBA with an emphasis in accounting can give you a strong understanding of how a company's bottom line impacts its operating and strategic decisions. Want to advance to a certified public accountant (CPA) or work in the finance department of a corporation? This degree could help.
Potential career paths: An in-depth understanding of accounting theory and practice is great preparation to work as a CPA or manager in the financial services industry. According to QS World MBA Tour, the finance sector hired 22 percent more MBA grads in 2010 and expects to increase hiring by 11 percent in 2011. Financial managers have an average yearly compensation of $113,730, according to the Department of Labor.*

MBA Salary: MBA Starting Salary - MBA Salary Statistics

Geography        Percentage     Salary     Average SalaryRange
International     7%                  $71,667     $55,000-85,000
Mid-Atlantic     8%                  $78,000     $60,000-90,000
Midwest            62%                $80,268     $52,000-110,000
Northeast          9%                   $77,417     $67,500-87,000
South                2%                   $80,000     $78,000-80,000
West                 12%                 $79,414     $52,500-118,000

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